Truist
2020–2021
Developing and leading the design and experience strategy for Truist’s first B2E commercial client onboarding product.
SunTrust (now Truist)
2018–2020
Making bank operations faster and treasury management more flexible for bank employees and corporate clients.
CareerBuilder • Experience Mapping
Nov 2016–Jan 2017
Uncovering gaps in omni-channel experiences to create a foundation for future product and service improvements