2020 - 2021
Developing and leading the design and experience strategy for Truist’s first B2E commercial client onboarding product.
SunTrust (now Truist)
2018 - 2020
Making bank operations faster and treasury management more flexible for bank employees and corporate clients.
CareerBuilder • Experience Mapping
Nov 2016 - Jan 2017
Uncovering gaps in omni-channel experiences to create a foundation for future product and service improvements.