👋 Hi, I'm Riana. I am a research-driven user experience designer who loves designing effective interactions between humans and things (computers, other humans, whatever!). I thrive in ambiguous problem spaces and have a lot of fun taking complex problems and exploring solutions that are the right balance of flexibility, power, and ease of use.
My design expertise lies in mixed methods research, design strategy, interaction design, project leadership, and relationship management, and I love leveraging insights from research to uproot assumptions and set design direction. One of my top skills is my ability to talk to people, understand their roles and work, and connect the dots between people, processes, and opportunities. In fact, one of my nicknames at work is The Great Connector.
At Truist (formerly SunTrust), I work to make banking faster and more flexible for large corporations and bank employees. Prior to this, I worked with a small group of amazing researchers and strategists at CareerBuilder to make the job hunting and hiring processes more manageable and motivating.
Armed with a bachelor's degree in industrial design and a minor in computer science from Georgia Institute of Technology, I am a systems thinker and a fervent user advocate. I work best in environments where curiosity, multidisciplinary collaboration, pathfinding, and user advocacy are valued, encouraged, and rewarded.
I am closely involved in both my local UX community and the UX community at large. In fact, I was a one-time contributing writer for the Mixed Methods podcast blog, and I am an active member of various design and research Slack groups. In February 2021, I was as a panelist for a discussion about enterprise-level UX design. I am currently a mentor on ADPList.
• Reason from first principles
Understanding the “why”s and then moving forward from there. Digging into the surface problem and rallying the team around the core challenge.
• Clarity → Efficiency → Consistency → Beauty
When making design decisions, focus on making the first as good as possible before moving on to the second. Consistency in design doesn't come at the expense making sure things are easy to understand. More clear is better than saving an extra click.
• Understandable → Reliable → Predictable → Optimal
When improving, and when coaching others on improving, UX maturity and trust within cross-functional-UX partnerships.
• Learn by doing, lead by example
When working with XF partners or coaching other designers on their processes or approaches.