👋 Hi, I'm Riana. I am a research-driven user experience designer who loves designing effective interactions between humans and computers (or other humans and things!). I thrive in ambiguous problem spaces and have a lot of fun taking complex problems and exploring solutions that are the right balance of flexibility, power, and ease of use. My expertise lies in mixed methods research, design strategy, and interaction design, and I love leveraging insights from research to uproot assumptions and set design direction.
BackgroundDuring my time at CareerBuilder, I worked with a small group of amazing researchers and strategists to make the job hunting and hiring processes more manageable and motivating. Now, at SunTrust, I work to make banking faster and more flexible for large corporations and bank employees.
Armed with a bachelor's degree in industrial design and a minor in computer science from Georgia Institute of Technology, I am a systems-level thinker and a fierce user advocate. I thrive in environments where curiosity, multidisciplinary collaboration, pathfinding, and user advocacy are valued, encouraged, and rewarded.
I am closely involved in both my local UX community and the UX community at large. In fact, I was a one-time contributing writer for the Mixed Methods podcast blog, and I am an active member of various design and research Slack groups.
My professional interests include product innovation, design strategy, design ethics, ethnographic research, mentorship, and inclusive design. In my free time, I enjoy buying clothes on sale, watching docuseries, and learning about personal finance and economics. I have also recently started doing some pro bono work.
Adobe XD, Sketch, Airtable, Excel, pencil/pen and paper.
Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy by Cathy O'Neil
Affinity mapping, collaboration, competitive research, concept development, data analysis, ethnography and discovery, expository writing, flow diagramming (journey maps, service blueprints, user flows, experience maps, etc.), heuristic evaluation, interaction design, interface design, interviewing and observation, paper prototyping, sketching, stakeholder management, storyboarding, user modeling (persona and scenario creation), visual design, wireframing, workshop facilitation.