👋 Hi, I'm Riana. I am a research-driven user experience designer who loves designing effective interactions between humans and things (computers, other humans, whatever!). I thrive in ambiguous problem spaces and have a lot of fun taking complex problems and exploring solutions that are the right balance of flexibility, power, and ease of use. My expertise lies in mixed methods research, design strategy, and interaction design, and I love leveraging insights from research to uproot assumptions and set design direction. One of my top skills is talking to people, understanding their roles and work, and connecting the dots between people, processes, and opportunities.
BackgroundDuring my time at CareerBuilder, I worked with a small group of amazing researchers and strategists to make the job hunting and hiring processes more manageable and motivating. Now, at Truist (formerly SunTrust), I work to make banking faster and more flexible for large corporations and bank employees.
Armed with a bachelor's degree in industrial design and a minor in computer science from Georgia Institute of Technology, I am a systems thinker and a fervent user advocate. I work best in environments where curiosity, multidisciplinary collaboration, pathfinding, and user advocacy are valued, encouraged, and rewarded.
I am closely involved in both my local UX community and the UX community at large. In fact, I was a one-time contributing writer for the Mixed Methods podcast blog, and I am an active member of various design and research Slack groups.
Adobe XD, Axure, Sketch, Figma, Airtable, Excel, pencil/pen and paper.
Affinity mapping, collaboration, competitive research, concept development, data analysis, ethnography and discovery, expository writing, flow diagramming (journey maps, service blueprints, user flows, experience maps, etc.), heuristic evaluation, information architecture, interaction design, interface design, interviewing and observation, literature reviews, paper prototyping, sketching, stakeholder management, storyboarding, user modeling (persona and scenario creation), visual design, wireframing, workshop facilitation.